Success Story Overview

Business: The American Red Cross in Greater New York (ARC/GNY) is a humanitarian organization, led by volunteers.  The organization provides relief to victims of disasters and helps people prevent, prepare for and respond to emergencies.

Challenge: With the mission statement of providing disaster relief, response and preparedness, the ARC/GNY needs to ensure that their data is available 24x7x365, throughout the worst disasters known to man. In order for them to help achieve this mission, they needed to research and find the most comprehensive, industry-leading, proven-effective disaster recovery and backup technology products.

Solution: They use a comprehensive, hybrid approach for their business continuity and disaster recovery plan. They back up to tape through CA ARCserve® Backup and the tapes are stored in an offsite, secure facility. They also back up to disk and use CA XOsoft™ High Availability software to replicate their data in real-time to their secondary site.

Result: Richard Singh, Director of IT Networks at the ARC/GNY, and his colleagues are extremely satisfied with both ARCserve and XOsoft. They have seen the product mature since first using it and like the “comfortable, peace of mind feeling” they get when using it. Furthermore, because they are a small department with lots of daily activity, they find CA’s solutions to be “turnkey” solutions that proactively work for them without continual monitoring. They know the products allow them to be online 100% of the time and when there is an issue, they receive automatic notification allowing them to resolve any issue immediately. “I like having something that I don’t need to spend a lot of time to monitor, but know it’s working properly and is seamless and easy to use,” comments Singh.