Maintenance Program
Arcserve licensed products are typically available with 1, 3, or 5 years of maintenance and technical support. Availability and terms may vary by region.
Arcserve’s maintenance programs provide support 24/7 for “Severity 1” issues and support during normal business hours for lower-severity issues. Contact Support via telephone or chat and through the online Support Portal. For more information, including SLOs, please review the Arcserve Support Policy.
Arcserve Appliances maintenance programs include onsite hardware parts replacement. Learn more in the Arcserve Support Policy and the Arcserve Appliances FAQ.
6 Benefits of Active Maintenance
- Free-of-charge upgrade to new releases, product updates, enhancements, and cumulative fixes
- Direct, unfettered access to best-in-class technical support with 24x7 phone support for critical issues
- Certification and support for new media, such as tape devices, including support for OSes and applications
- Arcserve Appliances onsite hardware replacement within 4 hours or the next business day for critical components (availability varies by region)
- Unified licensing portal to generate or download product keys, usage tracking, license management, and more
- Arcserve technical support provides the convenience of a single point of contact, eliminating the hassles of reaching out to multiple vendors for assistance
Renew Today
Keeping maintenance active ensures access to future product upgrades and technical support without costly per-incident charges—renew to save money now and in the future.
Have Questions? Ready to renew? Not sure when maintenance is due? Contact Us Today
