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Accounts Receivable Specialist


Job Summary: The Accounts Receivable (A/R) Specialist provides financial, administrative and clerical services to support all accounts receivable business functions and procedures, including customer invoicing, cash application and collections. This position will also provide backup support for other functions in the accounting department, including the accounts payable and wire payment processing functions. This position will report to the Accounts Receivable Manager.

Essential Job Responsibilities:

  • Process daily customer billing
  • Perform daily cash application by recording customer payments via cash, check, and credit card into the accounting system
  • Investigate and resolve short payments or credit requests from customers, including coordination with sales and other staff
  • Research and apply unallocated cash
  • Prepare and send approved credit memos
  • Prepare and send semimonthly customer statements
  • Monitor A/R email box and respond to inquiries in a timely manner
  • Work with order management team to resolve billing issues
  • Initiate and pursue collections of past due invoices via collection calls, emails and letters
  • Prepare weekly regional A/R aging reports
  • Reconcile the A/R ledger to ensure that all payments are accounted for and properly posted
  • Prepare journal entries for entry into accounting system
  • Maintain file for customer contracts
  • Oversee the maintenance and tracking of domestic sales tax exemption and foreign withholding tax certificates
  • Provide backup support for other functions in the accounting department, primarily accounts payable and wire payment processing
  • Perform other related duties and responsibilities as required

Required Job Qualifications:

  • 3-5 years of accounts receivable experience
  • Intermediate to advanced proficiency in Microsoft Excel

Preferred Job Qualifications:

  • Bachelor’s degree in Finance, Accounting or Business Administration
  • Experience in international accounts receivable and collections
  • Software / technology company experience
  • Experience with NetSuite ERP system, Zuora subscription billing application and Salesforce.com CRM application are also pluses
  • Experience with customer service and client communications
  • Must be comfortable communicating with customers and internal staff by phone and email
  • Solid negotiation and problem-solving skills
  • High degree of accuracy and attention to detail
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Ability to anticipate work needs and follow through with minimum direction

Arcserve is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.