She/he is responsible for positioning and proving Arcserve products and solutions address partners’ and clients’ business and IT needs. This is accomplished by having a solid understanding of our products and solutions and a solid knowledge of our technologies around our solutions and partners business.
Partner business support
- Providing technical and business support to partners to sell Arcserve effectively
- Educating partner’s customers
- Presenting and demonstrating Arcserve solutions at partner’s events
- Visiting partner’s customers with the TAM, map Presales with the Partners
- Creating and providing solution documents
- Educating partner SEs and Sales stuffs
- Escalating the partner specific requirements to the product management
- Help to onboard the partner imparting knowledge.
- Should be from Data Protection/ Storage/ Virtulisation OEMs.
- He should have Regional Partner Coverage. Participated in large RFPs
Evangelist of Arcserve solution
- Presenting and demonstrating Arcserve solutions at corporate events
- Creating outbound messages to the domestic market
- Coordinate with Support teams, conduct POCs
- Keeping and strengthening the relationship with customers and partners via SNS
- Analyzing enhancement requirements from local market to the product management
Arcserve solution instructor
- Instructing partners and customers at education courses
- Developing attractive education courses
Internal support and education
- Providing the answers for incoming questions to Arcserve Support Calls to resolve Technical Issues.
- Educating sales folks at each new release
Skills & Competencies
- Experience as an Open System engineer for more than 3 years. Knowledge/Experiences of storage management software such as backup and/or virtualization technologies are preferred.
- Understanding customer’s position and communicate well from customer’s perspective
- Ability of basic level of English to communicate with colleagues abroad, read manuals
- Ability to create simple and easy-to-understand documents
- Ability of smart verbal communication