December 20, 2017
Ian Engelbrecht

Continue to Protect Your DRaaS

Reasons to renew your Arcserve maintenance

Technology and regulations are constantly changing and becoming increasingly stricter on how you use and store Data, it is imperative that you stay up to date to avoid any harm to your business. This could be from inefficiency from legacy technologies, penalties due to noncompliance, regulations and more…

Renewing your Arcserve maintenance will allow full support from Arcserve specialists both technical and sales. Most importantly continued availability to our latest and greatest feature updates which are innovated regularly to keep you in line with Technology changes and latest regulatory compliance laws.

Arcserve maintenance entitles you to:

  • Readily available access to the latest releases, patches and updates, Absolutely Free!
  • Access to our renowned Technical Support Team, 24 Hours a day, 7 Days a week, 365 Days a Year via Phone, Live Chat, Online Support Desk or Mail.
  • Actively manage licensing, cross grade or upgrade to different products in our UDP Suite.
  • Keep your Arcserve solution compatible with the latest operating system releases.
  • Support the newest integrations/plugins into global hardware vendors and public cloud vendors.

Access to Our Software

Here at Arcserve we are always watching the technology trends and making sure we are one step ahead, making sure our customers are always ahead of the game and to take advantage of our software benefits.

Major Releases

These are fully packed with great new technology and features to improve protecting your business from data loss and downtime.

Updates

We don’t just wait for major releases, we are constantly enhancing and improving performance between our major releases, a great way for us to ensure your Arcserve installations are running at best possible optimum performance.

Hotfixes & Patches

Hotfixes and Patches allow our support team to proactively improve and fix possible vulnerabilities, observe as well as align the software with other major vendors who might be experiencing an issue on a new update or release. Example a security exploit in a new OS update or Hardware Firmware bug.

Renowned 24/7/365 Support

Our renowned Technical support specialists are always here to help you or to advise, support runs on Service level objectives to ensure Critical issues are dealt with in a timely professional manner to avoid any impact to your business. In most cases it is not an issue with Arcserve but rather related to the infrastructure- in any case a Certified engineer will attend to your matter. What Support are you entitled to under maintenance?

Zendesk Support desk access

Unique Individual Access to our support desk to update, manage and track your ongoing Support queries.

Telephonic Support

Access to our local geographic support line 24/7 to speak to a Certified Arcserve specialist regarding an issue or just for some advice.

Online live Chat

Don’t have access to a phone or email? or you just need to ask a quick question. You have access to our live support chat who are ready to respond quickly and professionally to your support query- a chat can be converted into a support case if necessary.

Knowledge based Articles (The Arcserve Bookshelf)

Receive easy to follow ‘how to’ documents and search on known issues through our KB article base or Arcserve bookshelf. We have an extensive information portal for those who would like to ‘do it yourself’.

License management Through Arcserve User Licensing Portal.

Arcserve AERP Licensing portal allows you to manage their licensing on the fly from anywhere in the world. With Multi user access you can actively manage all your sites’ licensing through a single console to help track usage and consumption, as well as what licensing options you are entitled to under maintenance.

Cross Grade / Upgrade

If you decide to change your IT systems and need a different license method or newer option, this can easily be changed under the maintenance you already have. You will have the options and ability to cross grade or upgrade to different versions or licensing methods so your data is continually protected.

Manage Your Licenses

Continuously track active software installations for different sites, download licenses and manage your license usage for your company.

Merge licensing & Extend maintenance

Merge new licenses into your current licensing pools as you add new Arcserve appliances or when you add new devices to your infrastructure that need protection. You will also be able to view your active maintenance and expiry dates.

FAQ

Visit our frequently asked questions support pages, understand how to license, what to license and what is included in different versions. You will have access to sales and presales specialists that will help with providing the most efficient and cost-effective way of licensing your environment.

Virtualization, Software & Hardware compatibility

Arcserve under maintenance will allow for the latest version and updates, which include;

Newest OS & Application support.

New releases of Microsoft Server like 2016 or Exchange 2016 are tested and certified by our product team and made available to maintenance customers to ensure continued protection of their current systems, this is not limited to widows and is inline with Linux kernel version updates.

Continued Public Cloud Support

The growth of cloud has been extensive over the last few years with the release of some major cloud providers such as MS Azure, Google and AWS. Public Cloud providers are constantly improving systems and releasing new functionality to ensure we are inline with the Cloud movement. Our product teams are continuously testing the newest functionalities and certify the API usage / Integrations. If changes in the Arcserve code are needed this will be delivered through a small update to allow you to use all functionality available to you.

Hardware compatibility

Hardware is getting faster and smaller with more function. Storage arrays are getting larger in useable capacity with quicker response times and greater performance. Arcserve features like Hardware storage snapshots are Certified on the newest storage vendor devices. The Arcserve product team will actively test and certify new storage arrays, Tape devices or hardware technologies to ensure continued support from the Arcserve solution.

Need more convincing? Contact our sales Specialists: North AmericaEMEARest of world
Need to Renew? Contact our Retention team to assist our Reseller with a simple maintenance renewal: North AmericaEMEARest of world