MSPs: How Sentinel IT Services Provides Peace of Mind to Its Customers With Arcserve

Arcserve partner Sentinel IT Services is the go-to IT support and consultancy firm for a wide variety of public and private organizations in northwest England. For Sentinel’s customers, system downtime or data loss can immediately impact service delivery, productivity, and profitability.

Protecting Mailboxes is a Priority

That’s especially true if email platforms are compromised, taking down the most common form of workplace communication for many of its customers. These customers depend on Sentinel to quickly restore mailboxes if an accidental deletion occurs or, worse, they are hit by a ransomware attack.

In fact, for Sentinel customers in some industries, protecting mailboxes isn’t optional—it’s a compliance requirement. “We’re increasingly talking to customers about Microsoft 365 and ensuring they have adequate protection for their emails and other data stored in the cloud,” explained Peter Haworth, Partner at Sentinel IT Services. “With limited Microsoft backup retention, if a mailbox or file is accidentally deleted outside of this limited timeframe, it could be permanently lost.”

Data Protection Matters Most

As a trusted IT partner, Sentinel is tasked with ensuring its customers have the proper data protection solutions in place. The company collaborates with its customers to help them make informed decisions that balance costs against data loss risks.

“We provide customers with impartial advice and recommendations, so they select the most appropriate solutions to protect their business,” said Haworth. “Sentinel offers reliable backup and recovery options with the latest features and capabilities specifically to meet its customers’ requirements.”

Key Offerings Include SaaS Backup, ShadowProtect, and Cloud Services

Sentinel IT Services has been helping its customers protect Microsoft 365 data with Arcserve SaaS Backup since early 2022. “We have a strong long-term relationship with Arcserve, so when it launched SaaS Backup, we were keen to ascertain whether it would fit our customers’ needs,” said Haworth.

The company now uses Arcserve SaaS Backup to protect Microsoft 365 data for nearly 500 users across 37 customer organizations, totaling about 20 terabytes of data. “With its ease of use and inbuilt ransomware protection, Arcserve SaaS Backup is our standard solution for Microsoft 365 protection,” added Haworth. “It’s straightforward to set up new customers, offers a long retention period, and is intuitive to manage from a dashboard designed specifically for managed service providers.”

Protections for Offsite Backups

Sentinel also uses Arcserve ShadowProtect to protect around six terabytes of data from just under 100 servers across its customer base. This data is continuously backed up to Arcserve Cloud Services. “With the Arcserve solutions, data is automatically deduplicated, compressed, and replicated offsite in line with our customer’s business requirements,” said Haworth.

“Sentinel can now offer its customers peace of mind whether they accidentally delete a mailbox or experience a ransomware attack. With Arcserve SaaS Backup, it's easy to search for and restore a file every time,” said Haworth. “And with Arcserve ShadowProtect, we can rapidly restore entire servers. Both solutions are simple to monitor and manage from the central dashboard, which maximizes efficiency.”

With the Arcserve solutions, Sentinel can easily manage backups and quickly restore data, enhancing trust and boosting competitive advantage.

Testing Ensures Backup Integrity

Regular testing assures customers of the integrity of their backups and the evidence they need to help meet audit and regulatory requirements. “Data protection is a vital component of our services,” commented Haworth. “Arcserve solutions offer the latest features, so we can provide cost-effective, dependable backup and recovery services that increase customer trust and enhance our competitive advantage.”

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